⭐Verbal reports as evidence of the process operators knowledge

Distributed Cognition and Joint Activity in Computer System Administration

How Not to Have to Navigate Through Too Many Displays

⭐Trade-offs Under Pressure: Heuristics and Observations of Teams Resolving Internet Service Outages

Communication Strategies from High-reliability Organizations: Translation is Hard Work

Software Challenges in Achieving Space Safety

Got Infrastructure? How Standards, Categories and Other Aspects of Infrastructure Influence Communication

The learning review: Adding to the accident investigation toolbox

A capacity index to replace flawed incident-based metrics for worker safety

Steering the Reverberations of Technology Change on Fields of Practice: Laws that Govern Cognitive Work

Shifting Modes: Creating a Program to Support Sustained Resilience

Going solid: a model of system dynamics and consequences for patient safety

Resilience indicators: prospects and limitations for early warnings of regime shifts

Resilience and the Ability to Anticipate

Collective improvisation in emergency response