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The FAA outage: On public incident reports and seeking second stories
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Learning From the Real World – Examining Technical Work
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Measuring System Resilience with the Resilience Analysis Grid
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Remembering Richard Cook
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Five Fundamental Trade-offs in Cognitive Work
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⭐Investigating and Contrasting Ways of Knowing
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Making ICS Work
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⭐Grounding in Communication
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How a Cockpit Remembers Its Speeds
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Accidents and Barriers
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⭐Systems Thinking for Safety
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⭐Verbal reports as evidence of the process operators knowledge
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Distributed Cognition and Joint Activity in Computer System Administration
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⭐How Not to Have to Navigate Through Too Many Displays
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⭐Trade-offs Under Pressure: Heuristics and Observations of Teams Resolving Internet Service Outages
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Communication Strategies from High-reliability Organizations: Translation is Hard Work
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⭐Software Challenges in Achieving Space Safety
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Got Infrastructure? How Standards, Categories and Other Aspects of Infrastructure Influence Communication
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The learning review: Adding to the accident investigation toolbox
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A capacity index to replace flawed incident-based metrics for worker safety