The FAA outage: On public incident reports and seeking second stories

Learning From the Real World - Examining Technical Work

Measuring System Resilience with the Resilience Analysis Grid

Remembering Richard Cook

Five Fundamental Trade-offs in Cognitive Work

⭐Investigating and Contrasting Ways of Knowing

Making ICS Work

⭐Grounding in Communication

How a Cockpit Remembers Its Speeds

Accidents and Barriers

Systems Thinking for Safety

⭐Verbal reports as evidence of the process operators knowledge

Distributed Cognition and Joint Activity in Computer System Administration

How Not to Have to Navigate Through Too Many Displays

⭐Trade-offs Under Pressure: Heuristics and Observations of Teams Resolving Internet Service Outages